Account related questions

Not at all. Brytenet does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact Brytenet and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

Brytenet uses several sets of DNS servers. Please refer to your welcome e-mail for details. If your still unsure, please contact the support team.

The creation of account usernames is 100% automated.

The account username that you are issued with your welcome email will not be changed unless there is compelling and potentially harmful consequences of using the assigned name. For example, if the autogenerated name created is vulgar or otherwise distasteful, we will certainly consider the change at our sole discretion.

If you feel that your given account username deserves a change, please submit a helpdesk ticket to allow us to review the case.

In the event of a billing problem please e-mail the Billing Department.

This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact us via via e-mail or file a support ticket.

If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

If you wish to cancel your Brytenet account, please open a support ticket with the billing department.

Generally, if all of your billing information is in order, it should take between 1-6 hours to set up your account.